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Leads the Genesys Cloud CX platform migration and ongoing operations, owning architecture decisions, vendor relationships, governance, and continuous improvement across the contact center platform.
Chime is undergoing one of the most significant transformations in our member support history by migrating our enterprise contact center to Genesys Cloud CX. We are seeking a Genesys Platform Lead to serve as the internal authority for this platform: ensuring the migration lands correctly and the platform continues to operate at its best long after launch. This is not a build-and-hand-off engagement; the role serves as an ongoing “watchtower” – accountable for correct configuration, rigorous governance, and continuous improvement.
The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
#LI-MM1 #LI-Remote
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.
We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don’t—who will?
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.
To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.
Oversee and lead a team of community managers handling HOA property operations, financials, vendor management, and client relations across multiple properties.
Department Team Leader – Client Relations Manager (Area Manager)
Do you want to oversee your own team? Do you want to work in a stable, recession-proof industry? Do you want to have a significant impact at work, make a difference, and grow professionally? Are you an experienced team leader with a proven record of accomplishment in a customer service environment? Have you led a team with ten employees or more, for at least 6 years, and managed a demanding service product with deadlines and legal requirements? Are you willing to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.?
We are looking for someone with a talent for team development and motivation. We would like you to be competitive and quality oriented. Deadlines and accuracy matter to you a great deal. Being the best, providing great customer service, engaging in proactive communication, and technical accuracy are not just words – rather, it is what describes you! These traits, together with a positive attitude, will determine your level of success in this role.
Our Area Manager is an operational team leader over a staff of HOA Community Managers. Community Managers who handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration.
Experience in our industry is NOT required. We have a fantastic training program and learning system to assist you in becoming the expert. All we ask for is a leader with a servant attitude who enjoys developing and supporting others. Candidates from hospitality, retail and restaurant can be very successful in our industry and weekends are free, and holidays are celebrated with family and friends. We would like to see at least 6 years of solid leadership and management experience, along with a bachelor’s degree.
The Client Relations Manager is responsible for providing direction to the Community Managers by guiding and leading the department to deliver service that meets or exceeds client expectations. The Client Relations Manager will be relentless in providing superior front-line customer service at every opportunity. The Client Relations Manager will foster a supportive department culture that expects nothing less than being experts, is diligent in problem solving, and passionate about returning all customer calls and correspondence the same day. Please visit our website at www.spectrumAM.com to learn more about our company and industry.
In this role, you will grow professionally in the areas of team leadership and development, presentation skills, negotiation, HR requirements, fiscal management, conflict resolution, planning, and legal requirements. The career growth track from this role is into director and senior leadership roles.
Essential Duties and Responsibilities
Become the technical expert and specialist on Texas Property Code
Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.
Provides staff with ongoing development, training, and coaching.
Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners.
Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division.
Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness.
Frequent customer evening board meetings and site drives to learn the properties we serve.
Be an always-positive opinion-maker in the leadership team and believe in the good in people.
This is a full-time position, more than 40 hours per week with some evening meetings to attend. Office hours are Monday through Friday, 8 a.m. to 5 p.m. This is a salaried position, exempt from overtime.
Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.
What does it look like to be an employee at Spectrum Association Management?
-99% of employees believe in the company leadership and future success of the organization.
-96% of employees are proud to work here and love their coworkers!
SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS
We offer a comprehensive package that is more than just a paycheck
For the first year, you will be required to work out of our local office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements.
Recognized as Best Places to Work since 2007!
Fastest Growing Company - Fast Track 50 in 2020.
San Antonio-based homeowners’ association management company. (With offices throughout Texas and Phoenix, Arizona)
Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
Work / Life balance.
5 weeks of PTO to allow for rest, travel, family, and your hobbies.
Forty paid hours per year for community service activities.
11 annual paid holidays.
Paid Training - Internal Learning and Development Management System.
Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
Phone and Mileage Reimbursement
Well-structured career track plan with a 6-month review.
Reports to the Division President for Client Relations
The salary range is $65,000 - $70,000 based on experience.
Office Location:
San Antonio, Texas 78232
For more information about Spectrum Association Management, visit our website at https://spectrumam.com
Spectrum Association Management is an Equal Opportunity Employer.
Supervises site management operations across assigned territories, oversees team performance, ensures property code compliance, and coordinates with division leadership to optimize service delivery.
Team Supervisor - Site Management
JOB DESCRIPTION
The Team Supervisor - Site Management plays a pivotal role in driving success across the division by supporting the Division Leadership and collaborating closely with the Manager of Site Inspections. This person will be responsible for the geographical territories as assigned. This position is responsible for ensuring the effective implementation of strategies that enhance community impact and engagement, while maintaining compliance with property codes and governing documents. The Assistant Manager will make recommendations for site portfolios, working with the Manager of Site Inspections and local division leaders to address challenges and optimize service delivery. In addition to managing day-to-day operations, this role involves fostering a positive organizational culture and promoting long-term success through strategic planning and development initiatives.
Key responsibilities include facilitating communication between the Site Management Team, the Manager, and local division leaders, ensuring alignment with organizational goals, and addressing client inquiries and concerns with professionalism. The Assistant Manager will also play a crucial role in mentoring and training team members, conducting performance evaluations, and fostering a collaborative environment that encourages growth and innovation. By coordinating with local division leadership, the Assistant Manager will ensure that site management efforts are integrated with broader organizational objectives, contributing to the overall success and sustainability of the division. This position is ideal for someone who is proactive, detail-oriented, and committed to driving excellence in site management.
OTHER RESPONSIBILITIES
· Work closely with the Manager of Site Inspections to oversee daily operations to ensure efficiency and consistency across all divisions.
· Manage and oversee department operations in alignment with the company’s strategic vision and standards, ensuring continuity and excellence in service delivery.
· Possess expert-level knowledge of property codes for all markets.
· Ability to read, understand, and accurately interpret governing documents.
· Possess an in-depth understanding of the processes and backend systems, including CINC Manager, CINC Systems, the Spectrum and JellyBird apps, and CINC WebAxis.
· Support and facilitate cross-divisional support amongst teams.
· Conduct audits, review, and edit property bullet point forms at least quarterly to ensure understanding.
· Ownership and understanding of all aspects and systems for Fleet Management systems:
· Fleet Car Management –
· D/W Fleet Car Log
· Maintenance Log
· Receipt Submissions
· Fleet Car GPS
· Fleet Car Remote Parking Agreement
· Fleet Car Check-In/Check-Out
· Ability to approve small repairs when needed.
Understanding of:
· Creation of Violation Policies
· Quality Control (QC)
· Input and Review to Ensure Proper Setup of Letter Templates for Policies
· Legal Packet Submissions
· Collaborate with other Assistant Managers of Site Inspections.
Team Leadership and Development:
· Collaborate with the Manager of Site Inspections to train and lead a high-performing, motivated team, ensuring alignment with departmental goals and fostering a positive work environment.
· Build a positive and accountable workplace culture.
· Coach, develop, and mentor Site Managers.
· Identify talent and make recommendations on considerations of staff to develop the team into Sr., Mentor, and SM Compliance positions.
· Evaluate employee performance and provide feedback to the Manager of Site Inspections.
· Monitor team performance with monthly 1:1’s and Playbooks every 6 months.
· Monitor and review Drive Reports for completion, accuracy, and consistency.
· Audit and review Homeowner Correspondence through the homeowner portal and app to ensure consistent responses are being had.
· Take feedback from the Assistant Manager of Compliance on account errors and implement coaching and training.
Customer Service and Satisfaction:
· Develop and maintain strong relationships with Board Members in all divisions, acting as a trusted advisor when issues arise to ensure their needs and expectations are effectively addressed.
· Address Board Member complaints promptly and effectively, following through to ensure satisfactory resolutions and maintaining positive relationships.
· Address and resolve escalated challenges from homeowners, ensuring timely and effective solutions that enhance customer satisfaction.
· Collaborate with the Client Relations Manager to implement strategies that ensure a high level of customer satisfaction, continuously monitoring feedback and making improvements as needed.
· Analyze customer feedback routinely to identify areas for improvement and make recommendations to the Manager of Site Inspections for changes that enhance service quality.
· Regularly assess customer service practices to ensure they meet company standards and identify opportunities for enhancement.
Division Level Support:
· Develop and maintain strong relationships with Division Leadership, Community Manager teams, and Site Management teams to ensure alignment with organizational goals and priorities.
· Audit Team Schedules to ensure contractual obligations are met.
· Facilitate seamless communication and coordination among departments, supporting leadership initiatives and enhancing overall satisfaction.
· Gather and analyze feedback from Division Leadership and Community Management teams to identify areas for improvement, ensuring alignment with company goals and objectives, and collaborate with Site Management to implement solutions that effectively address their needs.
· Provide strategic support to division leaders and Community Managers, assisting in the development and execution of plans that drive organizational success.
· Address and resolve conflicts or challenges within the division promptly, fostering a positive and productive work environment.
· Support leadership and team development initiatives by identifying opportunities for growth and providing resources to enhance skills and capabilities.
· Work closely with the Manager of Site Inspections and Division Leaders to coordinate and optimize portfolio assignments, ensuring alignment with strategic objectives and efficient resource allocation.
· Work closely with the Manager of Site Inspections to create FAQs with continued training and support to Community Managers.
REQUIREMENTS
For this position, you must have a valid driver’s license, auto insurance, and a safe driving record. We do not require experience in our industry, but we highly value initiative and the ability to work independently.
Knowledge
Must be computer literate and familiar with Microsoft Word and Excel
Understand how to enter data into databases and iPads.
Desired Skills
Proven skill in conflict resolution and customer service
Detail oriented
Positive attitude
Influential
Culture champion
Critical Thinking
Organization and time management
Problem-solving and analysis
Clear and professional communication, both written and verbal
Abilities
Able to understand and carry out oral and written requests
Able to multitask and learn in a fast-paced environment
Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times
SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS
We offer a comprehensive package that is more than just a paycheck
For the first year, you will be required to work out of our local office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements
Recognized as Best Places to Work since 2007!
Fastest Growing Company - Fast Track 50 in 2020.
San Antonio-based homeowners’ association management company.
Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
Work / Life balance.
5 weeks of PTO to allow for rest, travel, family, and your hobbies.
Forty paid hours per year for community service activities.
11 Annual Paid Holidays.
Internal Learning and Development Management System.
The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
Well-structured career track plan with a 6-month review.
Annual Salary $50,000.00 with reviews and performance increase opportunities every 6 months.
Company Fleet Car Provided
Address:
5212 Tennyson Parkway #130Â Plano, Texas 75024
9800 Hillwood Parkway Ft. Worth, Texas 76177
For more information about Spectrum AM, visit our website at https://spectrumam.com/careers/
If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.
Spectrum AM is an Equal Opportunity Employer.
Designs and builds scalable U.S. operations and logistics infrastructure for a confectionery company, managing import, warehousing, compliance, and route-to-market strategy.
Operations & Logistics Director - U.S.
LOCATION: United States, East Coast (Remote, with domestic travel)
REPORTS TO: U.S. Country Manager (Strong functional link to Global Operations & Supply Chain)
PART OF: U.S. Management Team (to be established) A core, founding member shaping Cloetta’s U.S. business from the ground up
TREAT YOURSELF, WORK WITH US
As Cloetta accelerates its expansion in the United States, we are building a dedicated U.S. management team to create a scalable, competitive, and compliant platform for long‑term growth.
Cloetta is Northern Europe’s leading confectionery company, with a portfolio of iconic brands and a long heritage of craftsmanship, quality, and joy. Having successfully entered the U.S. market, the next phase is to evolve from early setup into a robust, repeatable operating model that can support growth across customers, channels, and categories.
The Operations & Logistics Director – US is a senior, foundational leadership role in this journey. This is not about optimizing an existing structure — it is about designing, building, and scaling the operational backbone of Cloetta’s U.S. business. As a key member of the U.S. management team, you will help define how Cloetta operates, competes, and grows in one of the world’s most dynamic consumer markets.
YOUR MISSION & THE IMPACT YOU’LL MAKE
As Operations & Logistics Director – US, your mission is to build and lead a viable, scalable U.S. operations and route‑to‑market setup that enables Cloetta’s commercial ambitions today and in the future.
You will:
This is a role for a builder — combining strategic design, senior judgment, and hands‑on leadership when required.
KEY RESPONSIBILITIES
Build the U.S. Operating & Route‑to‑Market Model
Create a Scalable, Controlled Platform
Embed Compliance as a Foundation
Lead With and Through Central Functions
U.S. Leadership Contribution
WHO YOU ARE
You are a senior operations leader motivated by building business processes rather than inheriting them.
Experience & Background
Leadership Profile
WHAT DO WE OFFER?
Pay
The compensation range for this position is based on several factors, including location, experience, and education. The salary range for this role is $140,000–$160,000 and is bonus eligible.
Benefits
Our work environment
If you have made it to the end and this sounds like you – then we look forward to receiving your application!
Director builds and leads scalable U.S. operations and logistics infrastructure, managing import, warehousing, delivery, and regulatory compliance for a confectionery company's market expansion.
Operations & Logistics Director - U.S.
LOCATION: United States, East Coast (Remote, with domestic travel)
REPORTS TO: U.S. Country Manager (Strong functional link to Global Operations & Supply Chain)
PART OF: U.S. Management Team (to be established) A core, founding member shaping Cloetta’s U.S. business from the ground up
TREAT YOURSELF, WORK WITH US
As Cloetta accelerates its expansion in the United States, we are building a dedicated U.S. management team to create a scalable, competitive, and compliant platform for long‑term growth.
Cloetta is Northern Europe’s leading confectionery company, with a portfolio of iconic brands and a long heritage of craftsmanship, quality, and joy. Having successfully entered the U.S. market, the next phase is to evolve from early setup into a robust, repeatable operating model that can support growth across customers, channels, and categories.
The Operations & Logistics Director – US is a senior, foundational leadership role in this journey. This is not about optimizing an existing structure — it is about designing, building, and scaling the operational backbone of Cloetta’s U.S. business. As a key member of the U.S. management team, you will help define how Cloetta operates, competes, and grows in one of the world’s most dynamic consumer markets.
YOUR MISSION & THE IMPACT YOU’LL MAKE
As Operations & Logistics Director – US, your mission is to build and lead a viable, scalable U.S. operations and route‑to‑market setup that enables Cloetta’s commercial ambitions today and in the future.
You will:
This is a role for a builder — combining strategic design, senior judgment, and hands‑on leadership when required.
KEY RESPONSIBILITIES
Build the U.S. Operating & Route‑to‑Market Model
Create a Scalable, Controlled Platform
Embed Compliance as a Foundation
Lead With and Through Central Functions
U.S. Leadership Contribution
WHO YOU ARE
You are a senior operations leader motivated by building business processes rather than inheriting them.
Experience & Background
Leadership Profile
WHAT DO WE OFFER?
Pay
The compensation range for this position is based on several factors, including location, experience, and education. The salary range for this role is $140,000–$160,000 and is bonus eligible.
Benefits
Our work environment
If you have made it to the end and this sounds like you – then we look forward to receiving your application!
Leads energy management and power supply operations for data center infrastructure, balancing commercial strategy with technical oversight.
Director leads global procurement and travel operations, optimizes processes, manages team leads, and oversees digital systems and tools to drive operational excellence and compliance.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Procurement Operations & Excellence Lead is responsible for driving operational maturity across the global procurement & operations organization. This role owns the strategy, deployment, and continuous improvement of procurement & travel processes, systems, tools, governance, and policies. The role includes the management of team leads across procurement and travel operations and requires strong managerial capabilities to develop, coach, and direct those leaders. It requires a visionary operator with strong project-management and people-leadership skills, the ability to manage complex cross-functional interfaces, and a relentless drive for execution. The role ensures world-class performance, streamlined operations, compliance, and excellent service levels to stakeholders and suppliers.
- Design, implement, and optimize end-to-end procurement and corporate travel processes across all categories and regions.
- Diagnose operational gaps and drive continuous improvement initiatives across procurement and travel operations.
- Develop KPIs, dashboards, and performance metrics to monitor efficiency, effectiveness, and traveler experience.
- Standardize operating procedures and methodologies globally across procurement and travel.
- Leverage AI and analytics to identify process bottlenecks, forecast demand, and recommend optimization opportunities.
- Act as product owner for procurement and travel technologies such as ERP, P2P, contract management, intake tools, supplier portals, online booking tools (OBTs), TMC platforms, and expense management systems.
- Define system requirements, manage roadmaps, and lead improvement cycles with IT, TMCs, and vendors.
- Evaluate and deploy AI-powered capabilities, agentic intake, conversational assistants, contract intelligence, spend classification, and predictive analytics, across the procurement and travel stack.
- Train procurement and travel teams on new systems, AI tools, and digital capabilities.
- Ensure data integrity, automation, and seamless platform integration across procurement, travel, and finance systems.
- Maintain procurement and travel policies, guidelines, and internal controls.
- Establish governance frameworks ensuring compliance with legal, audit, duty-of-care, and data-privacy standards.
- Define responsible-AI guardrails for procurement and travel use cases, including data handling, bias, and human-in-the-loop controls.
- Align policies with Finance, Legal, Security, and HR/Mobility teams.
- Lead cross-functional programs, including procurement and travel system rollouts, AI deployments, and process improvements.
- Track deliverables, timelines, risks, and stakeholder dependencies.
- Drive execution of strategic procurement and travel initiatives, including AI and automation programs.
- Serve as the central point for operational escalations and support across procurement and travel.
- Ensure high service levels and traveler experience via structured intake management, AI-assisted triage, and prioritization.
- Promote a culture of efficiency, accountability, and data-driven decision-making across the procurement and travel ecosystem.
- Strong understanding of procurement operations, P2P, sourcing workflows, supplier management, and corporate travel operations (TMC management, OBT configuration, travel policy, expense).
- Experience with procurement systems such as SAP/Oracle, Coupa, Ariba, Zip, or Ivalua, and travel/expense platforms such as SAP Concur, Egencia, Navan, or Amex GBT.
- Proficiency in process design, automation, and documentation, including workflow automation and RPA.
- Hands-on familiarity with AI and GenAI applications in procurement and travel, agentic intake, contract intelligence, spend analytics, conversational booking, and predictive insights.
- Strong analytical and reporting capabilities, including use of AI-assisted analytics and data visualization.
- Proven ability to lead complex, multi-stakeholder projects.
- Excellent organizational skills and ability to manage multiple priorities.
- Ability to shape long-term operational strategy across procurement and travel, and convert it into scalable execution.
- Forward-looking perspective on AI, automation, and digital transformation in source-to-pay and travel.
- Creative thinker with proactive problem-solving skills.
- Strong communication and stakeholder management abilities.
- High sense of ownership, urgency, and service delivery.
Years:Â 10+ years in procurement and/or corporate travel operations, with 5+ years in a leadership/managerial role, including direct management of team leads or managers.
Experience operating in a global or multi-region environment with cross-functional stakeholders (Finance, IT, Legal, HR/Mobility, Security). Preference for Tech companies
What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:Â 11081
Reporting into: Vice President, Operations
Role Type:Â Director
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Drives operational maturity across global procurement and travel operations, optimizes processes, manages team leads, and implements systems and AI tools.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Procurement Operations & Excellence Lead is responsible for driving operational maturity across the global procurement & operations organization. This role owns the strategy, deployment, and continuous improvement of procurement & travel processes, systems, tools, governance, and policies. The role includes the management of team leads across procurement and travel operations and requires strong managerial capabilities to develop, coach, and direct those leaders. It requires a visionary operator with strong project-management and people-leadership skills, the ability to manage complex cross-functional interfaces, and a relentless drive for execution. The role ensures world-class performance, streamlined operations, compliance, and excellent service levels to stakeholders and suppliers.
- Design, implement, and optimize end-to-end procurement and corporate travel processes across all categories and regions.
- Diagnose operational gaps and drive continuous improvement initiatives across procurement and travel operations.
- Develop KPIs, dashboards, and performance metrics to monitor efficiency, effectiveness, and traveler experience.
- Standardize operating procedures and methodologies globally across procurement and travel.
- Leverage AI and analytics to identify process bottlenecks, forecast demand, and recommend optimization opportunities.
- Act as product owner for procurement and travel technologies such as ERP, P2P, contract management, intake tools, supplier portals, online booking tools (OBTs), TMC platforms, and expense management systems.
- Define system requirements, manage roadmaps, and lead improvement cycles with IT, TMCs, and vendors.
- Evaluate and deploy AI-powered capabilities, agentic intake, conversational assistants, contract intelligence, spend classification, and predictive analytics, across the procurement and travel stack.
- Train procurement and travel teams on new systems, AI tools, and digital capabilities.
- Ensure data integrity, automation, and seamless platform integration across procurement, travel, and finance systems.
- Maintain procurement and travel policies, guidelines, and internal controls.
- Establish governance frameworks ensuring compliance with legal, audit, duty-of-care, and data-privacy standards.
- Define responsible-AI guardrails for procurement and travel use cases, including data handling, bias, and human-in-the-loop controls.
- Align policies with Finance, Legal, Security, and HR/Mobility teams.
- Lead cross-functional programs, including procurement and travel system rollouts, AI deployments, and process improvements.
- Track deliverables, timelines, risks, and stakeholder dependencies.
- Drive execution of strategic procurement and travel initiatives, including AI and automation programs.
- Serve as the central point for operational escalations and support across procurement and travel.
- Ensure high service levels and traveler experience via structured intake management, AI-assisted triage, and prioritization.
- Promote a culture of efficiency, accountability, and data-driven decision-making across the procurement and travel ecosystem.
- Strong understanding of procurement operations, P2P, sourcing workflows, supplier management, and corporate travel operations (TMC management, OBT configuration, travel policy, expense).
- Experience with procurement systems such as SAP/Oracle, Coupa, Ariba, Zip, or Ivalua, and travel/expense platforms such as SAP Concur, Egencia, Navan, or Amex GBT.
- Proficiency in process design, automation, and documentation, including workflow automation and RPA.
- Hands-on familiarity with AI and GenAI applications in procurement and travel, agentic intake, contract intelligence, spend analytics, conversational booking, and predictive insights.
- Strong analytical and reporting capabilities, including use of AI-assisted analytics and data visualization.
- Proven ability to lead complex, multi-stakeholder projects.
- Excellent organizational skills and ability to manage multiple priorities.
- Ability to shape long-term operational strategy across procurement and travel, and convert it into scalable execution.
- Forward-looking perspective on AI, automation, and digital transformation in source-to-pay and travel.
- Creative thinker with proactive problem-solving skills.
- Strong communication and stakeholder management abilities.
- High sense of ownership, urgency, and service delivery.
Years:Â 10+ years in procurement and/or corporate travel operations, with 5+ years in a leadership/managerial role, including direct management of team leads or managers.
Experience operating in a global or multi-region environment with cross-functional stakeholders (Finance, IT, Legal, HR/Mobility, Security). Preference for Tech companies
What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:Â 11081
Reporting into: Vice President, Operations
Role Type:Â Director
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Leads a multi-state beer distribution territory managing P&L, culture, team development, and wholesale partner execution across sales and operations.
Leads a clinical coordination team managing appointment scheduling, readiness workflows, and operational efficiency across markets while mentoring staff and optimizing processes.
Leads and manages a clinical coordination team responsible for scheduling, preparing, and supporting clinical appointments while optimizing workflows and ensuring compliance.
Manages regional logistics operations, strategy, and team performance across North America for drone delivery services, ensuring efficiency, compliance, and profitability.
Leads global IT operations team, manages SaaS infrastructure, implements automation and AI-driven solutions, and bridges business and technical execution.
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Flywire is looking for a strategic and technically grounded IT Operations Manager to lead our global IT Operations team and help shift it from reactive support to a proactive, engineering-led function.
***We are predominantly focused on hiring into our Valencia HQ, with office attendance a few times per week.***
You will bridge business needs and technical execution, manage team capacity and maintain excellence across our core SaaS stack while identifying opportunities to automate and apply AI-driven solutions. You will also own operational compliance and act as the primary liaison between IT Support and our specialised IT Cloud / CPE teams.
Key Responsibilities
Operational Excellence and Continuous Improvement
Analyse workflows and system behaviours to identify inefficiencies. Apply Lean principles to streamline and document scalable processes before introducing automation.
Strategy and AI Innovation
Shift the team’s focus from ticket resolution to system evolution. Lead research and implementation of AI / AIOps to automate recurring issues and improve internal self-service.
Operational Ownership of SaaS-as-Code
Partner with CPE to transition our core stack into a Terraform-managed environment. Lead IT Ops in operating these systems through code, moving away from manual console configuration.
Capacity and Project Management
Manage team bandwidth across Tier 3 operations and strategic projects, including M&A and tool consolidation, ensuring daily noise does not stall innovation.
Access Governance and Compliance
Own Access Recertification, User Access Reviews and IT audit requirements, including SOC2. Make compliance more streamlined and automated, rather than manually intensive.
Cross-Functional Leadership
Partner with IT Support to build useful automations and collaborate with IT Cloud / CPE on operational support for high-level infrastructure changes.
What We Are Looking For
Product Mindset
You analyse root causes, not just symptoms, and build scalable internal solutions. You understand how AI can improve modern IT operations.
Execution Focus
Strong Agile / Kanban skills to visualise capacity and prioritise high-impact work over busy work.
Collaborative Leader
Able to influence and collaborate with technical leads across CPE / Cloud, as well as non-technical stakeholders across HR, Finance and other functions.
Change Agent
Comfortable leading teams through technical transitions, including moving from manual console administration to SaaS-as-Code environments.
Basic Qualifications
Preferred Qualifications
We Offer:
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Hybrid
Director oversees external quality assurance and manufacturing operations for pharmaceutical drug development, ensuring cGMP compliance and product quality across clinical and commercial lifecycles.
Why Join Us?
Be a hero for our rare disease patients
At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them.
Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.
If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team .
ultra focused – Work together to fearlessly uncover new possibilities
The Director, CMC QA will report to the Senior Director of CMC QA and be responsible formaintaining strategicresponsibilityoverQAManufacturingOperations,developingandimplementingUltragenyxCMC Quality approach for assigned programs, and working with colleagues to improve processes utilized to ensure product quality. In addition, this position will use strong management skills to independently manage external partnerships.
Inthisrole,incollaboration withkeystakeholdersin TechnicalOperations,DIRCMCQAprovidesquality oversight and support to ensure clinical through commercial development lifecycle activities for drug substance and drug product meet cGMP regulatory requirements and guidelines.
Flex: This role will typically require onsite work 2-3 days each week, or more depending on business needs. In many locations, the business will set certain days each week that Flex employees are required to be onsite.
#LI-CS1 #LI-Hybrid
The typical annual salary range for this full-time position is listed below. This range reflects the characteristics of the job, such as required skills and qualifications and is based on the office location noted in this job posting. The range may also be adjusted based on applicant’s geographic location.
This position is eligible for annual bonus and equity incentives. Actual individual pay is determined by demonstrated experience and internal equity alignment.
Pay Range
$215,600—$266,300 USD
Full Time employees across the globe enjoy a range of benefits, including, but not limited to:
·        Generous vacation time and public holidays observed by the company
·        Volunteer days
·        Long term incentive and Employee stock purchase plans or equivalent offerings
·        Employee wellbeing benefits
·        Fitness reimbursement
·        Tuition sponsoring
·        Professional development plans
\* Benefits vary by region and country
Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, you may contact Talent Acquisition by emailing us at talentacquisition@ultragenyx.com .
See our CCPA Employee and Applicant Privacy Notice .
See our Privacy Policy .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation. Â Inquiries on developing a recruiting relationship with us, may be directed to : talentacquisition@ultragenyx.com .
Leads global IT operations team, manages SaaS infrastructure, implements automation and AI-driven solutions to shift from reactive support to proactive engineering-led operations.
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Flywire is looking for a strategic and technically grounded IT Operations Manager to lead our global IT Operations team and help shift it from reactive support to a proactive, engineering-led function.
***We are predominantly focused on hiring into our Valencia HQ, with office attendance a few times per week.***
You will bridge business needs and technical execution, manage team capacity and maintain excellence across our core SaaS stack while identifying opportunities to automate and apply AI-driven solutions. You will also own operational compliance and act as the primary liaison between IT Support and our specialised IT Cloud / CPE teams.
Key Responsibilities
Operational Excellence and Continuous Improvement
Analyse workflows and system behaviours to identify inefficiencies. Apply Lean principles to streamline and document scalable processes before introducing automation.
Strategy and AI Innovation
Shift the team’s focus from ticket resolution to system evolution. Lead research and implementation of AI / AIOps to automate recurring issues and improve internal self-service.
Operational Ownership of SaaS-as-Code
Partner with CPE to transition our core stack into a Terraform-managed environment. Lead IT Ops in operating these systems through code, moving away from manual console configuration.
Capacity and Project Management
Manage team bandwidth across Tier 3 operations and strategic projects, including M&A and tool consolidation, ensuring daily noise does not stall innovation.
Access Governance and Compliance
Own Access Recertification, User Access Reviews and IT audit requirements, including SOC2. Make compliance more streamlined and automated, rather than manually intensive.
Cross-Functional Leadership
Partner with IT Support to build useful automations and collaborate with IT Cloud / CPE on operational support for high-level infrastructure changes.
What We Are Looking For
Product Mindset
You analyse root causes, not just symptoms, and build scalable internal solutions. You understand how AI can improve modern IT operations.
Execution Focus
Strong Agile / Kanban skills to visualise capacity and prioritise high-impact work over busy work.
Collaborative Leader
Able to influence and collaborate with technical leads across CPE / Cloud, as well as non-technical stakeholders across HR, Finance and other functions.
Change Agent
Comfortable leading teams through technical transitions, including moving from manual console administration to SaaS-as-Code environments.
Basic Qualifications
Preferred Qualifications
We Offer:
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Hybrid
Leads cloud platform engineering team building and operating shared Kubernetes/AWS infrastructure, managing SRE practices, budgets, and 24/7 production reliability for internal application teams.
The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state.
The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State’s energy future. The NYISO’s Information Technology department invites applications for a full-time Manager, Cloud Platform Engineering.
The Manager, Cloud Platform Engineering leads the team that builds, operates, and continuously improves NYISO’s shared cloud platform, including the Kubernetes/EKS foundation, AWS infrastructure-as-code, delivery tooling, reliability practices, and platform services that application teams use to deploy and operate software.
The Manager is responsible for treating the internal cloud platform as a service, with defined consumers, operational expectations, service-level objectives, and a forward-looking roadmap. This includes providing application teams with secure, reliable, cost-effective, and self-service paths to build, deploy, and operate applications on NYISO’s cloud platform.
The role owns the Site Reliability Engineering practice, the EKS/container platform, shared delivery tooling, and the security, compliance, and operational controls embedded across the platform and delivery lifecycle. This includes production ownership for the cloud platform with 24x7 accountability, on-call participation, incident triage, and leadership of service restoration activities.
The Manager ensures platform operations align with NYISO’s incident, change, and problem management processes, with accountability for the lifecycle management of platform-related tickets, changes, operational issues, and service improvements.
The Manager develops and manages platform budgets, including multi-year capital and operating forecasts, cloud consumption planning, tooling costs, and vendor-related expenses. This role partners with Procurement and other stakeholders on vendor agreements, cloud service agreements, renewals, prioritization, escalation, and performance oversight for cloud and platform tooling providers.
The role is accountable for delivery execution across the platform roadmap, including providing estimates, managing execution plans, coordinating cross-team dependencies, and ensuring roadmap commitments are delivered in alignment with organizational priorities. The Manager maintains roadmap artifacts, provides regular progress updates, and defines and reports platform performance, reliability, adoption, delivery, and cost metrics to IT leadership.
This role collaborates across the organization to understand business requirements, drive cloud and platform-engineering best practices, support audit and regulatory obligations, and advance the operating-model shift toward AI-assisted, plan-first, human-validated engineering.
ESSENTIAL DUTIES and RESPONSIBILITIES
Platform Strategy, Architecture, and Roadmap
Team Leadership and Operating Model
Delivery Execution and Technical Oversight
Production Operations, Service Management
Container Platform and Shared Delivery Tooling
Cross-Functional Collaboration and Innovation
SUPERVISORY RESPONSIBILITIES
This position does possess supervisory responsibility and there are non-supervisory employees who report to this position.
QUALIFICATIONS:
CERTIFICATES, LICENSES, REGISTRATIONS
N/A
ADDITIONAL REQUIREMENTS
wireless devices, workflow tools, etc.).
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training.ÂÂÂÂÂÂÂÂÂÂÂÂ This position may require work on nights, weekends or holidays.
At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements.
The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.
All offers of employment will be made contingent upon the successful completion of a drug screening and background check.
The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.
#LI-Hybrid
Salary Range
$117,900—$204,400 USD
Leads a cloud platform engineering team building and operating NYISO's Kubernetes/AWS infrastructure, managing SRE practices, budgets, vendor relationships, and 24x7 production accountability.
The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state.
The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State’s energy future. The NYISO’s Information Technology department invites applications for a full-time Manager, Cloud Platform Engineering.
The Manager, Cloud Platform Engineering leads the team that builds, operates, and continuously improves NYISO’s shared cloud platform, including the Kubernetes/EKS foundation, AWS infrastructure-as-code, delivery tooling, reliability practices, and platform services that application teams use to deploy and operate software.
The Manager is responsible for treating the internal cloud platform as a service, with defined consumers, operational expectations, service-level objectives, and a forward-looking roadmap. This includes providing application teams with secure, reliable, cost-effective, and self-service paths to build, deploy, and operate applications on NYISO’s cloud platform.
The role owns the Site Reliability Engineering practice, the EKS/container platform, shared delivery tooling, and the security, compliance, and operational controls embedded across the platform and delivery lifecycle. This includes production ownership for the cloud platform with 24x7 accountability, on-call participation, incident triage, and leadership of service restoration activities.
The Manager ensures platform operations align with NYISO’s incident, change, and problem management processes, with accountability for the lifecycle management of platform-related tickets, changes, operational issues, and service improvements.
The Manager develops and manages platform budgets, including multi-year capital and operating forecasts, cloud consumption planning, tooling costs, and vendor-related expenses. This role partners with Procurement and other stakeholders on vendor agreements, cloud service agreements, renewals, prioritization, escalation, and performance oversight for cloud and platform tooling providers.
The role is accountable for delivery execution across the platform roadmap, including providing estimates, managing execution plans, coordinating cross-team dependencies, and ensuring roadmap commitments are delivered in alignment with organizational priorities. The Manager maintains roadmap artifacts, provides regular progress updates, and defines and reports platform performance, reliability, adoption, delivery, and cost metrics to IT leadership.
This role collaborates across the organization to understand business requirements, drive cloud and platform-engineering best practices, support audit and regulatory obligations, and advance the operating-model shift toward AI-assisted, plan-first, human-validated engineering.
ESSENTIAL DUTIES and RESPONSIBILITIES
Platform Strategy, Architecture, and Roadmap
Team Leadership and Operating Model
Delivery Execution and Technical Oversight
Production Operations, Service Management
Container Platform and Shared Delivery Tooling
Cross-Functional Collaboration and Innovation
SUPERVISORY RESPONSIBILITIES
This position does possess supervisory responsibility and there are non-supervisory employees who report to this position.
QUALIFICATIONS:
CERTIFICATES, LICENSES, REGISTRATIONS
N/A
ADDITIONAL REQUIREMENTS
wireless devices, workflow tools, etc.).
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training.ÂÂÂÂÂÂÂÂÂÂÂÂ This position may require work on nights, weekends or holidays.
At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements.
The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.
All offers of employment will be made contingent upon the successful completion of a drug screening and background check.
The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.
#LI-Hybrid
Salary Range
$117,900—$204,400 USD
Leads cloud platform engineering team building and operating NYISO's AWS/Kubernetes infrastructure, managing SRE practices, budgets, and platform services for internal application teams.
The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state.
The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State’s energy future. The NYISO’s Information Technology department invites applications for a full-time Manager, Cloud Platform Engineering.
The Manager, Cloud Platform Engineering leads the team that builds, operates, and continuously improves NYISO’s shared cloud platform, including the Kubernetes/EKS foundation, AWS infrastructure-as-code, delivery tooling, reliability practices, and platform services that application teams use to deploy and operate software.
The Manager is responsible for treating the internal cloud platform as a service, with defined consumers, operational expectations, service-level objectives, and a forward-looking roadmap. This includes providing application teams with secure, reliable, cost-effective, and self-service paths to build, deploy, and operate applications on NYISO’s cloud platform.
The role owns the Site Reliability Engineering practice, the EKS/container platform, shared delivery tooling, and the security, compliance, and operational controls embedded across the platform and delivery lifecycle. This includes production ownership for the cloud platform with 24x7 accountability, on-call participation, incident triage, and leadership of service restoration activities.
The Manager ensures platform operations align with NYISO’s incident, change, and problem management processes, with accountability for the lifecycle management of platform-related tickets, changes, operational issues, and service improvements.
The Manager develops and manages platform budgets, including multi-year capital and operating forecasts, cloud consumption planning, tooling costs, and vendor-related expenses. This role partners with Procurement and other stakeholders on vendor agreements, cloud service agreements, renewals, prioritization, escalation, and performance oversight for cloud and platform tooling providers.
The role is accountable for delivery execution across the platform roadmap, including providing estimates, managing execution plans, coordinating cross-team dependencies, and ensuring roadmap commitments are delivered in alignment with organizational priorities. The Manager maintains roadmap artifacts, provides regular progress updates, and defines and reports platform performance, reliability, adoption, delivery, and cost metrics to IT leadership.
This role collaborates across the organization to understand business requirements, drive cloud and platform-engineering best practices, support audit and regulatory obligations, and advance the operating-model shift toward AI-assisted, plan-first, human-validated engineering.
ESSENTIAL DUTIES and RESPONSIBILITIES
Platform Strategy, Architecture, and Roadmap
Team Leadership and Operating Model
Delivery Execution and Technical Oversight
Production Operations, Service Management
Container Platform and Shared Delivery Tooling
Cross-Functional Collaboration and Innovation
SUPERVISORY RESPONSIBILITIES
This position does possess supervisory responsibility and there are non-supervisory employees who report to this position.
QUALIFICATIONS:
CERTIFICATES, LICENSES, REGISTRATIONS
N/A
ADDITIONAL REQUIREMENTS
wireless devices, workflow tools, etc.).
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training.ÂÂÂÂÂÂÂÂÂÂÂÂ This position may require work on nights, weekends or holidays.
At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements.
The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.
All offers of employment will be made contingent upon the successful completion of a drug screening and background check.
The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.
#LI-Hybrid
Salary Range
$117,900—$204,400 USD
Leads a team managing KBRA's SaaS application ecosystem while hands-on troubleshooting, integrating, and optimizing enterprise platforms.
Position Title: Lead Business Applications Engineer (NY)
Entity: KBRA Holdings, LLC
Employment Type: Full-time
Location: New York, New York
Summary/Overview:
Kroll Bond Rating Agency, Inc. (KBRA) is seeking an experienced, hands-on Lead Business Applications Engineer to lead and evolve its global Business Applications function. This role will carry primary responsibility for managing the Business Applications Team (currently 2 engineers), overseeing KBRA’s SaaS application ecosystem, and driving the strategic development and evolution of the function.
This is a highly hands-on technical leadership role. The ideal candidate will not only lead initiatives and mentor engineers, but also actively participate in the day-to-day administration, support, integration, troubleshooting, and optimization of KBRA’s enterprise applications environment. This individual will be expected to bring forward-thinking leadership to modernize and scale the Business Applications practice while remaining deeply involved in operational execution and technical decision-making across the organization’s SaaS platforms and integrations.
The role is based in New York City and will require a minimum of three on-site days per week (Tuesday–Thursday), with flexibility on remaining days. You are expected to participate in a team on-call rotation as well. Occasional travel to other offices may be required based on operational and project needs.
About the Job:
You will build, maintain, support, and lead the management of KBRA’s SaaS environments and enterprise application ecosystem. This role requires a strong technical operator who is comfortable rolling up their sleeves and directly handling application administration, troubleshooting, integrations, upgrades, deployments, user support escalations, and platform optimization efforts.
You will be responsible for both strategic leadership and hands-on execution across KBRA’s business application platforms, driving operational excellence, lifecycle management, automation, governance, and continuous improvement initiatives.
This role will own the continued management and integration of SaaS applications across KBRA, including SSO, entitlements, identity management, security integrations, governance, and user access processes. You will work directly within these systems on a daily basis while partnering closely with Information Security, Infrastructure, Endpoint Engineering, Desktop Support, and Product teams to ensure SaaS platforms remain secure, stable, scalable, and aligned with business objectives.
You will also play a key leadership role in larger enterprise SaaS implementations and platform initiatives, including both strategic oversight and hands-on implementation support for systems such as CMS, DMS, Box, Zoom, Slack, Atlassian Suite, and other enterprise productivity and collaboration platforms. This role will work closely with business stakeholders and the Product organization around implementation of new features, enhancements, integrations, and adoption strategies.
In addition, you will establish stronger ownership and governance around application lifecycle management, including software version control, upgrade planning, application standardization, testing, and deployment coordination. While the Endpoint Engineering team will remain responsible for deployment mechanisms and tooling, this role will own application-level governance, including determining approved versions, rollout strategy, compatibility management, testing coordination, and user/application assignment standards.
The ideal candidate is someone who enjoys balancing leadership responsibilities with technical execution and is comfortable serving as both an escalation point and a primary contributor on critical initiatives. You will help shape the future direction of the Business Applications function by identifying opportunities for automation, process improvement, modernization, and better operational scalability.
This role requires a proactive, highly technical leader who can elevate the team, improve service delivery, and build a mature, forward-thinking enterprise applications practice while remaining actively engaged in the day-to-day engineering and operational work.
Additional responsibilities include:
About You:
You will be successful in this role if:
You can work in a fast-paced and dynamic environment with minimal supervision. You possess excellent interpersonal and communication skills, strong attention to detail, and proven leadership capabilities. You are highly analytical, solution-oriented, and capable of balancing strategic initiatives with deep hands-on technical responsibilities.
You are comfortable owning platforms end-to-end, troubleshooting complex issues, and directly contributing to engineering and operational work rather than functioning solely in a managerial capacity.
You should have working experience and familiarity with the following processes, technologies, and qualifications:
Required Qualifications:
Preferred:
Salary Range:
The anticipated annual base salary range for this full-time position is$100,000 to $130,000. Offer amounts are determined by factors such as experience, skills, geography, and other job-related factors.
Benefits:
About Us:
Kroll Bond Rating Agency, LLC (KBRA) is a full-service credit rating agency registered with the U.S. Securities and Exchange Commission as an NRSRO. Kroll Bond Rating Agency Europe Limited is registered as a CRA with the European Securities and Markets Authority. Kroll Bond Rating Agency UK Limited is registered as a CRA with the UK Financial Conduct Authority pursuant to the Temporary Registration Regime. In addition, KBRA is designated as a designated rating organization by the Ontario Securities Commission for issuers of asset-backed securities to file a short form prospectus or shelf prospectus. KBRA is also recognized by the National Association of Insurance Commissioners as a Credit Rating Provider.
More Info:
KBRA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status or any other basis prohibited by federal, state or local law.
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Lead Business Applications Engineer manages enterprise SaaS ecosystems, oversees a small engineering team, and handles day-to-day administration, troubleshooting, and optimization of business applications.
Position Title: Lead Business Applications Engineer (NY)
Entity: KBRA Holdings, LLC
Employment Type: Full-time
Location: New York, New York
Summary/Overview:
Kroll Bond Rating Agency, Inc. (KBRA) is seeking an experienced, hands-on Lead Business Applications Engineer to lead and evolve its global Business Applications function. This role will carry primary responsibility for managing the Business Applications Team (currently 2 engineers), overseeing KBRA’s SaaS application ecosystem, and driving the strategic development and evolution of the function.
This is a highly hands-on technical leadership role. The ideal candidate will not only lead initiatives and mentor engineers, but also actively participate in the day-to-day administration, support, integration, troubleshooting, and optimization of KBRA’s enterprise applications environment. This individual will be expected to bring forward-thinking leadership to modernize and scale the Business Applications practice while remaining deeply involved in operational execution and technical decision-making across the organization’s SaaS platforms and integrations.
The role is based in New York City and will require a minimum of three on-site days per week (Tuesday–Thursday), with flexibility on remaining days. You are expected to participate in a team on-call rotation as well. Occasional travel to other offices may be required based on operational and project needs.
About the Job:
You will build, maintain, support, and lead the management of KBRA’s SaaS environments and enterprise application ecosystem. This role requires a strong technical operator who is comfortable rolling up their sleeves and directly handling application administration, troubleshooting, integrations, upgrades, deployments, user support escalations, and platform optimization efforts.
You will be responsible for both strategic leadership and hands-on execution across KBRA’s business application platforms, driving operational excellence, lifecycle management, automation, governance, and continuous improvement initiatives.
This role will own the continued management and integration of SaaS applications across KBRA, including SSO, entitlements, identity management, security integrations, governance, and user access processes. You will work directly within these systems on a daily basis while partnering closely with Information Security, Infrastructure, Endpoint Engineering, Desktop Support, and Product teams to ensure SaaS platforms remain secure, stable, scalable, and aligned with business objectives.
You will also play a key leadership role in larger enterprise SaaS implementations and platform initiatives, including both strategic oversight and hands-on implementation support for systems such as CMS, DMS, Box, Zoom, Slack, Atlassian Suite, and other enterprise productivity and collaboration platforms. This role will work closely with business stakeholders and the Product organization around implementation of new features, enhancements, integrations, and adoption strategies.
In addition, you will establish stronger ownership and governance around application lifecycle management, including software version control, upgrade planning, application standardization, testing, and deployment coordination. While the Endpoint Engineering team will remain responsible for deployment mechanisms and tooling, this role will own application-level governance, including determining approved versions, rollout strategy, compatibility management, testing coordination, and user/application assignment standards.
The ideal candidate is someone who enjoys balancing leadership responsibilities with technical execution and is comfortable serving as both an escalation point and a primary contributor on critical initiatives. You will help shape the future direction of the Business Applications function by identifying opportunities for automation, process improvement, modernization, and better operational scalability.
This role requires a proactive, highly technical leader who can elevate the team, improve service delivery, and build a mature, forward-thinking enterprise applications practice while remaining actively engaged in the day-to-day engineering and operational work.
Additional responsibilities include:
About You:
You will be successful in this role if:
You can work in a fast-paced and dynamic environment with minimal supervision. You possess excellent interpersonal and communication skills, strong attention to detail, and proven leadership capabilities. You are highly analytical, solution-oriented, and capable of balancing strategic initiatives with deep hands-on technical responsibilities.
You are comfortable owning platforms end-to-end, troubleshooting complex issues, and directly contributing to engineering and operational work rather than functioning solely in a managerial capacity.
You should have working experience and familiarity with the following processes, technologies, and qualifications:
Required Qualifications:
Preferred:
Salary Range:
The anticipated annual base salary range for this full-time position is$100,000 to $130,000. Offer amounts are determined by factors such as experience, skills, geography, and other job-related factors.
Benefits:
About Us:
Kroll Bond Rating Agency, LLC (KBRA) is a full-service credit rating agency registered with the U.S. Securities and Exchange Commission as an NRSRO. Kroll Bond Rating Agency Europe Limited is registered as a CRA with the European Securities and Markets Authority. Kroll Bond Rating Agency UK Limited is registered as a CRA with the UK Financial Conduct Authority pursuant to the Temporary Registration Regime. In addition, KBRA is designated as a designated rating organization by the Ontario Securities Commission for issuers of asset-backed securities to file a short form prospectus or shelf prospectus. KBRA is also recognized by the National Association of Insurance Commissioners as a Credit Rating Provider.
More Info:
KBRA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status or any other basis prohibited by federal, state or local law.
#LI-KS1
#LI-HYBRID
